Trustobmen.PRO

База знаний обмена
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Добро пожаловать в базу знаний о проекте «Trust Obmen». Здесь вы найдете информацию о работе сервиса и операциях обмена.

В данном разделе представлены ответы на все популярные вопросы о работе сервиса. Если вы не нашли интересующей вас информации, напишите нам и мы поможем решить вашу проблему.

База знаний

1) How quickly exchanged?

- To commit to exchange WebMoney Yandex Money, Qiwi, as well as input and output to a bank account requires a certificate not lower than Formal loaded with proven and passport. To exchange WebMoney in other directions required a certificate not lower than the initial one.

- Transfers to Yandex Money for the account for which you have not transferred funds through our service, held for 2 days and take place automatically at the end of this period. Subsequent transfers on this account are instant.

- WebMoney exchange is possible only with accounts in Yandex Money and Qiwi, which are attached to your WMID.

- Transactions involving the input and output of electronic currencies accounts at Alfa Bank, Sberbank, Tinkoff, and Bank Privat24 Messenger held with the participation of the operator and takes 5 to 30 minutes around the clock.

2) Is it possible to transfer a greater amount than that indicated in the reserve?

As a rule, possible. To test the possibility of such an exchange is necessary to contact us in any way.

3) Is there a system of discounts for regular customers?

Yes. By registering on the site, you automatically become a member.

4) Can I refuse an exchange?

In the event that the exchange operation is completed - can. You will be refunded your money minus the commission payment system, in which the payment was made, that is, the return will be made at your expense.

5) What if I designed an application and paid, and the money still did not come?

Discover the answer to question # 1 of this section.

If you do transfer from a bank or bank online banking system, check whether the write-off of funds from your account, and if you've followed a link to confirm the transfer.

Using any way you like, tell the operator the number of your application, and it will check it as soon as possible.

6) What if I paid application, but its status is' awaiting payment by the client. "

This situation arises when a payment system transmits information about the payment with a delay. You need to wait about 5 minutes, then refresh the page. If changes have occurred, please contact support.

7) What if during payment proposal its status changed to "deleted"?

Using any way you like, tell the operator the number of your application, and it will restore your application.

8) Credit cards which countries do you accept?

At the moment, we accept VISA / MasterCard card anywhere in the world.

For all banks are restrictions on the maximum single transaction amount $ 2,500 and not more than $ 10 000 per month.